It's part of Armstrong’s foundation to guarantee our customers can always expect above-average quality services.
At Armstrong Relocation – Chicago we believe “Customers define; we deliver it.” That means we purposefully look at everything we do through the eyes of those we serve.
One of the foundational elements of our company DNA is value, correlating directly to the quality of services our customers’ experience. Guaranteeing quality begins at the very core of our company—our employees. Every team member at Armstrong has been fully vetted, background checked, and trained to adhere with our foundational principles and quality standards. We continue to implement these standards throughout our chain of service through the leadership of a Six Sigma Yellow Belt and in view of ISO 9001:2008 compliance with consideration for client-specific goals, training, and various measurement methods to facilitate consistent and positive service.
Once services have concluded, we collect customer feedback to continually measure and evaluate our performance. When performance falls short, we analyze causative factors and take corrective actions, fostering client retention, customer referrals and continuous improvement. We also believe that Armstrong team members who excel in providing quality service should be recognized and rewarded for representing the culture and values of Armstrong.
Our Customers' Experience
Our first experience was such a success that they were our first call when the next project arose. Now they are our preferred vendor. We have had a broad range of requests from moving high end computer gear in racks to standard crate and box move/office relocation and consolidation. Armstrong has been able to assist in any area and is always prompt and professional.C.G.
The movers were so helpful and understanding. They treated us with nothing but respect and did anything that they could to make the process as easy and as little stress as possible. When faced with my daughter or my dogs they handled both situations without a problem. They joked and had fun and made the process very relaxing considering its moving.M.P.
…We needed a company who could provide moving services AND modular furniture systems move/modifications/install. Armstrong was able to provide all this at a competitive price. It also made a big difference that the furniture installer spent time in advance figuring out a plan for the furniture move/layout!K.K.
Moving coordinator, packers, movers and truck driver were all amazing. So respectful and kind to everyone in our family. Moving for the first time out of state was very stressful and they eased that stress.M.J.
Great job by everyone on the Armstrong team not only with the move, but also with helping assemble furniture to get us on our feet quickly!S.B.
Punctual, knowledgeable, courteous and very capable. They did a very good job of responding to our needs and making the move as painless as a move could be.T.S.
We moved from So. Florida to Alabama… Its stressful enough to move but to move 2 states is unbelievable. But it happened smoothly. We were very at ease with the entire move.A.L.
Absolutely beyond wonderful. My moving team was beyond awesome!!! Absolutely the best team ever!W.R.
The overall move was seamless. It made my move and transition to my new job an ease.C.N.
Armstrong is one of [our] preferred moving companies due to their great customer service, good price point, and service throughout the U.S. We have more than 75 office locations and having account reps that are familiar with our business is a huge asset.L.V.